Privacy policy.
Confidence & Co Commitment to Your Privacy
We are committed to protecting your privacy and processing your personal data in accordance with the General Data Protection Regulation (GDPR) on and from the 25th May 2018 (Data Protection Legislation). We provide coaching and training for individuals and groups in the UK and overseas.
This policy explains how the information we collect about you is used and kept securely and explains your privacy choices when using our website and services as well as your right to access your information under Data Protection Legislation.
We will not share your information with any other organisation, except with your consent or in exceptional/emergency circumstances where we believe that the sharing of information about you is vital to protect you or another person.
We need to process information about you for the following reasons:
Contractual Purposes
To provide the coaching you have requested, communicate with you about this activity, changes to our terms and conditions and to process payments.
How we use your information
To meet the legitimate aims of Confidence & Co and to ensure you are well informed and supported whilst undergoing coaching. This includes:
• Maintaining private records and contact details for emergency purposes.
• Updating you about services that may be of interest to you.
• Sending you information (blog posts, newsletters), which you may find helpful or inspiring in your day-to-day life. No more than once a week and usually only once or twice a month.
• Responding to any comments, questions or complaints you may send us.
You have the right to object to any of the above uses of information by contacting us. Please note that in some cases this may affect our ability to carry out coaching for you:
• Legal Reasons - to comply with applicable laws and to protect legitimate business interests. This includes, but is not limited, to the use of your information relating to legal claims and compliance and regulatory activity.
• Marketing - with your consent, we may send you information by email, or via social media, about news, activities, products and opportunities that we think will be of interest to you. You can ask us to stop sending you this information at any point by contacting us.
www.confdience-co.com
Individual Rights
You have the right to see the personal information we keep about you.*
(Electronically, this is usually full name, email address and mobile number plus our email conversations. Our computers and phones are all password protected and only used by the coach themselves. We also may have notes from your sessions but these are written (often scribbled!) notes that would make sense only to your coach. They are intended to help us coach you better and remind us of certain areas we need to discuss further. They only ever have your first name on them or your initials). *Such requests are called subject access requests. If you would like to make a subject access request please contact us. You will need to provide two forms of identification e.g. driving licence, utility bill or passport.
If we do hold other information about you, you can ask us to delete it or correct inaccuracies. We will either make the requested amendments or provide an explanation as to why we are unable to.
Data Retention
After you stop coaching we will archive your information unless you ask us to delete it in which case we will do so. You will also remain on our mailing list unless you ask to be removed.
Changes to our Privacy Policy
This Privacy Policy was last updated in January 2021. Any future updates will be sent to you.